Tag Archives: customer service
2012 Predictions
What does 2012 have in store for business – and how can you capitalise on the opportunities that present themselves? Read today’s post for our predictions…
By joanne | 24th January | Marketing Strategy, Marketing Training Read MoreNevermind the 4 Ps…
…what about the 4 A’s? I think they’re just as important in marketing. Want to know what they are, then read more here:
By joanne | 29th June | Marketing Strategy, Marketing Training Read MoreWhat Makes Great Customer Service?
Looking after your customers can make all the difference to your profits at the end of the year, but what constitutes good service? We discuss the different elements you may want to consider in this post…
By joanne | 31st August | Marketing Ideas, Marketing Strategy Read MoreDo You Make It Easy For Customers?
One of the simplest and most cost-effective forms of marketing is to make sure it’s easy to buy from you. This post covers some of the basics that every business can implement, to ensure you don’t miss any opportunities for sales…
By joanne | 23rd July | Marketing Ideas, Marketing Skills, Marketing Strategy, Marketing Training Read MoreRecession-Busters: How to Generate More Sales
It seems the North West has finally been hit by the recession, so this post contains our top tips on keeping your momentum and generating sales – even in a difficult climate.
By joanne | 20th July | Marketing Ideas Read MoreMarketing Holidays – The Staycation Opportunity 2010
This year presents another amazing marketing opportunity for hospitality businesses – but it will crucial to take advantage of it and build on that success in 2011 – when people may start to stray abroad again.
By joanne | 2nd July | Marketing Skills, Marketing Strategy, Marketing Training Read MoreCould you increase your average sale by just £2?
If you could increase each sale by just £2, how much more profit could you make in a year? This post gives an example of one company who are successfully achieving some great up-sells…
By joanne | 21st May | Marketing Ideas, Marketing Strategy, Marketing Training Read MoreCustomer Service – The Cheapest Form of Marketing
It doesn’t take much to stand out using customer service in the UK, as we’re programmed to accept such poor standards by many of the large corporations. And, as this post explains, it can be the most cost-effective marketing method you have at your disposal…
By joanne | 5th May | Marketing Ideas, Marketing Skills, Marketing Strategy, Marketing Training Read MoreOutstanding Customer Service
If you can really empathise with your customers and wow them with great customer service, you can turn them into ambassadors for your business. This is an unbelievably cost-effective marketing tool and this post gives an example of one company who excel at it…
By joanne | 6th April | Marketing Ideas, Marketing Skills, Marketing Strategy, Marketing Training Read MoreName that Brand!
Can you guess the brand from just the first letter?