We might think that most customers leave because they find a better price, but I’m afraid the truth is very different. We may not want to admit the real reason people leave us, because then we might have to accept some responsibility. This post gives you the facts, as well as some tips as to how you can keep hold of people a little longer…

Tags: additional profit, brands, business, christmas cards, christmas gifts, customers, perceived indifference, price, swap brands, switch brand, thank you, top customers, top referrers